General

Why Pistiprints?

We have over 6 years of experience in printing and specialize in a wide range of printing services. Whatever it is you need, we will find the best solution for you! Please contact us to find out more.

What is your phone number and operating hours?

You can call us at +65 9685 6011 or +65 6635 8358 from 10:30am to 5pm Monday through Friday. You can send an email at any time.

What about privacy and security?

No information we collect for order processing or from inquiries is shared with any other company or website. Your information is only used to contact you when necessary. Credit Card information is only used to bill you for products and services ordered.

How can I upload my files?

You can send us your file by using 3rd parties like Google Drive or wetransfer. Please note that uploading files late might result in a moved expected delivery date.

How will my product be delivered?

All of our products are delivered in a securely packed cardboard box. We can deliver your product at your door step or self collect at our office. Please note there will be a delivery charge of $30.

Is there an extra charge for bleeds?

No. Unlike many other companies, all our prices include full bleeds free of charge.

What kind of paper will my job be printed on?

We have several paper types available, depending on what product type you are ordering. The individual pricing pages show available standard options, and many other custom options are available. Contact us for more details.

How well will my project match what I see on my monitor?

The technology of design, layout and printing has come a long way to the point where much of the work is done in a WSYWIG (What You See Is What You Get) digital environment. However, there are sometimes noticeable differences in color calibration and spatial conformity from monitor to monitor and consequently from screen to print.

What is Bleed?

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Ink that prints beyond the trim edge of the page to ensure it extends to the edge of the page after trimming. As there is a degree of movement when printing on any press, you should always create 3mm bleed on all edges where bleed is needed. Supplying your job without bleed may result in white lines when we trim it.

 

Before Cutting

Colour and images must extend beyond the edge of your artwork, to prevent unwanted white borders. This is known as bleed.

How do I apply Bleed?

The concept of applying bleed is the same for all desktop publishing programmes. You need to extend the object box, whether picture or colour, out past the edge of your page. Then, when creating the PDF, you need to set your bleed margins to 3mm.

Is there an extra charge for bleeds?

No. Unlike many other companies, all our prices include full bleeds free of charge.

Folds/Folded Leaflet Guide

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Print Size Guide

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Enquiry

How do I go about getting an estimate from you?

Simply use our online estimate request form. Otherwise, the best way to ensure that we get all the information necessary to do an accurate quote is to give us a call and speak with one of our customer service representatives.

How long will it take for you to complete my order?

Every job is different. Some jobs can be produced in minutes while some may take several days to complete. Let us know when you need your job completed and we’ll let you know if it can be done. We go to great lengths to meet even your most demanding timelines.

Can I make a order on short-notice?

Yes, you can! However, do pay in mind that if you order on short-notice, it would depend on the product that you are printing. All artwork must be submitted before 12pm.

Which is better digital printing or offset?

In general offset printing offers a better result. With smaller print runs the costs of digital printing are much lower, for instance with business cards, large formats, banners, flags, promotional material. With bigger print runs on the other hand, offset printing will be cheaper. For some materials offset printing is required. Letterhead paper for instance; this has to be fed through a laser printer, the logo therefore needs to be heat-resistant. This can only be achieved with offset-printing.
In other words: each printing request demands its own solution. Contact us to discuss the possibilities.

Are special treatments also possible with digital printing?

Yes, they are. Digital printing allows for special treatments such as laminating, or creasing and folding.

What is the difference between CMYK and RGB?

CMYK stands for Cyan, Magenta, Yellow and Black – the inks we mix together to produce your printed material. RGB stands for Red, Green and Blue – the colours of light a computer screen mixes together to make colours on screen. In other words RGB is used for viewing colours on a computer screen, like this website. 

All our presses, big and small, use cyan, magenta, yellow and black inks to transform your digital file to printed media. Please ensure your artwork is set up as CMYK. If you use RGB images or colours we will convert these to CMYK for you but the colour of your printed file may appear different when printed.

Is inkjet the best printing technology?

Yes, inkjet is the technology of the future, both for smaller and larger print runs. Depending on the specific machine, inkjet printers can handle many different types of paper. Also, inkjet can easily be used for printing packaging materials.

What are the options for packaging printing?

There are many possibilities in packaging. Special elements, like gold or silver foil, can easily be added. You start with ordering a sample copy. Then, after your approval, we can start production. With the current state of technology in printing and diecutting, we can easily produce single copies.

What are the options for printing envelopes?

There are many different options available in shapes and sizes, with or without a window. Also, envelopes can be printed with a different color inside. The standard color is grey, but any other color is possible. We also offer extra-strong and extra-large sampling-envelopes.

What are the options for printing labels?

Labels can be ordered both on sheets and on a roll. With a small print run digital printing is the cheapest option. With a larger print run conventional printing methods, such as offset or flexo, are still more cost efficient and offer the best results. Especially when ordering labels on a roll, it is best to use PMS-colors.

Is it possible to use white ink?

Yes, it is. This special printing technique is possible with offset or flexo printing. It is also possible to print white ink on transparent materials.

Are special treatments also possible with digital printing?

Yes, they are. Digital printing allows for special treatments such as laminating, or creasing and folding.

What is halftone printing?

Halftone printing converts a continuous tone (solid areas of black or color) photograph or image into a pattern of different size dots that simulate continuous tone. When examining the page closely, you will see a series of dots spaced slightly apart. At a normal viewing distance, however, the spacing between dots becomes essentially invisible to the eye and what you see is a continuous tone.

Which formats can I upload?

The best format for submitting print-ready files is PDF, under the PDF/X-1a standard. However you can also upload your file in JPEG, PNG, PSD, EPS, TIFF or AI format for an additional fee of SGD 10.00. Our graphic designers will then convert your file into a print-ready PDF file.

What types of storage media do you accept?

We can take your files on a CD, DVD or flash drive.

How long will it take to upload my files?

You can send us your file by using 3rd parties like Google Drive or wetransfer. Please note that uploading files late might result in a moved expected delivery date.

How can I upload my files?

It will vary depending upon your file size, the speed of your Internet connection and the volume of Internet traffic at the time you send it. Check the approximate file upload times .

Delivery

How will my product be delivered?

All of our products are delivered in a securely packed cardboard box. We can deliver your product at your door step or self collect at our office. Please note there will be a delivery charge of $30.

What time can I expect delivery?

While we strive to send your completed order out on time, the exact time of its arrival to your doorstep will depend on the courier service company. Although the courier service company we have engaged delivers to most places, some areas require longer delivery time due to inconsistent demand and sometimes lack of road infrastructure. Please note there will be a delivery charge of $30.

Can I collect my orders personally from your office?

Yes, you can. Kindly arrange with our Customer Service.

Which areas do your delivery service cover?

Our appointed courier service provider delivers to all parts of Singapore. However, some areas require longer delivery time due to inconsistent demand and sometimes lack of road infrastructure.

Order

How do I place my order?

Feel free to get in touch with us. You can place order either by calling our sales representative or can mail us your enquiry. We’re always open to discussing new projects, creative ideas or opportunities to be part of your vision.

Call us at : 
+65 9189 9014 
+65 6635 8358

Email at :
sales@pistiprints.com


After placing the order send your artwork to us, for that you can refer to the File transfer section.

What we do when we receive your file?

When we receive your file… (we will do this)
  • Check for issues listed in Common Pending Job Problems.
  • Notify you of problems in your artwork.
  • Go straight to print if you prepare your artwork correctly.

How can you view the finalsed artwork ?

All artwork specifications for our products are readily available in PDF format. To view them, you will need Adobe Acrobat Reader (Click here to download software). You can also download and print our hardcopies as a reference at our Artwork specification page.

Can I order online?

Yes you can place your order here. For payment please visit here.

Can I cancel or change my order?

If you have detected an error only after submitting your order to us, ONLY IF your order is not yet in the printing process. Kindly contact Customer Serviceimmediately, so that we can put your job on hold until you make the necessary amendments. In such a case, please note that there will be a delay in the completion and delivery of your goods.

How do I pay for my order?

Our payment method are Cash Payment, Cheque Payment, Bank Transfer or Direct Payment via Paypal.

Will i get an invoice for my order? And how will i get it?

Yes, you will be issued with an e-invoice or invoice, for orders that are sent on a same day or it will be sent to you along with your goods.

Artwork

What is the difference between CMYK and RGB?

CMYK stands for Cyan, Magenta, Yellow and Black – the inks we mix together to produce your printed material. RGB stands for Red, Green and Blue – the colours of light a computer screen mixes together to make colours on screen. In other words RGB is used for viewing colours on a computer screen, like this website. 
All our presses, big and small, use cyan, magenta, yellow and black inks to transform your digital file to printed media. Please ensure your artwork is set up as CMYK. If you use RGB images or colours we will convert these to CMYK for you but the colour of your printed file may appear different when printed.

Rich black text should be avoided?

Rich black is a CMYK mix. No registration is absolutely perfect; there is always a little shift or stretch. Make sure that all black text is set at 100% black. This means the text is only printed once with the black plate, eliminating registration problems.

How to achieve solid black areas of colour?

With digital printing, you don’t need as much ink to achieve a good black solid. In fact, if you use too much ink your print will suffer in quality and may require lamination to protect the printed layer. If you want a rich black solid, use these values: 30% Cyan, 30% Magenta, 30% Yellow, 100% Black. This gives you an overall ink coverage of 190%

Can I use small font sizes?

Be careful when using small font sizes. We don’t recommend smaller than 7pt for small format work up to A3 and 11pt for large format above A3. Remember, the smaller the text the harder it is to keep in register. If you have to use small text we recommend you use 100% black to eliminate any registration problems.

What does DPI mean?

DPI stands for Dots Per Inch which technically means printer dots per inch. DPI is used to describe the resolution number of dots per inch in a digital print and the printing resolution of a hard copy print dot gain, which is the increase in the size of the halftone dots during printing. This is caused by the spreading of ink on the surface of the media. 
Printers with higher DPI produce clearer and more detailed output. The range of DPI supported by a printer is most dependent on the print head technology it uses.

Image specification.

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All images should be 300 dpi. DPI is the amount of ink dots per inch; 300 dots per inch is the required standard for printed material. Images should also be placed at 100% size in your final document. For example, if your image is 50mm x 50mm at 300dpi, then it is also that size when placed in your document.
Lower resolution compromises image quality and may result in pixilation (where the pixels, tiny squares or dots that make up the image, are apparent when printed). Please note that opening a 72 dpi image in Photoshop and simply changing the dpi to 300 will not increase the quality of the image.

Is bleed required in my artwork?

It is important that you supply all your artwork with 3mm bleed. Click here for a detailed explanation.

Check your folding is correct.

If the document is to be folded, such as an invitation or leaflet, the folding will need to be checked before supplying us the PDF. It’s always a good idea to print a copy out on your desktop printer. Check the pages back up correctly and that the text doesn’t run into the folds, unless intended.

What is a proof and why is it needed?

A proof is a one-off copy of your printed document used for visual inspection to ensure that the layout and colors of your document are exactly how they are intended to be. A proof is made prior to sending the document to the press for final printing.

How well will my project match what I see on my monitor?

The technology of design, layout and printing has come a long way to the point where much of the work is done in a WSYWIG (What You See Is What You Get) digital environment. However, there are sometimes noticeable differences in color calibration and spatial conformity from monitor to monitor and consequently from screen to print.

I’m not sure if my artwork is correct, what should I do?

That’s why we are here. If you are in any doubt or have any questions please contact us and we will be delighted to help you. Or, choose to email your artwork when ordering and tell us in the email what you are unsure about and we will check it out for you. 
We’re experts in digital printing, so you don’t have to be!

Ready to start your project?

Get a quote now